To support DHL’s Global Volunteering Day celebrations this September, we want to spotlight Charlotte Cunliffe’s experience volunteering with GoTeach. Through the ‘Women in Supply Chain Degree Apprenticeship’, Charlotte brings a unique perspective on inspiring young people challenging perceptions of the logistics industry, and the value of volunteering.

As a ‘Women in Supply Chain Degree Apprentice’, what motivated you to volunteer with GoTeach and support young people?

As someone who is only a few years older than the students taking part, I could really relate to the challenges they are facing. I remember the pressure of deciding what to do after school, whether to go to college, university or straight into work, and trying to work out what career path was right for me.

I wanted to support young people as they navigate those decisions, sharing my own experiences and helping them understand the different opportunities available to them. During the programme, I spoke with students from a variety of backgrounds, including those who faced challenges around motivation, confidence and access to positive influences.

How would you describe your experience of delivering GoTeach sessions?

My experience has been really rewarding. It was a great opportunity to engage with young girls I could relate to and share insights into the world of work.

It was especially fulfilling to see their confidence and engagement grow throughout the programme. Many of the students became increasingly interested in the sessions as they progressed, particularly when learning about logistics and the diverse careers available within the industry.

How did the GoTeach programme challenge any misconceptions of careers in the logistics sector?

A common misconception is that logistics is only about warehouses or driving lorries from A to B, and that it’s a predominantly male industry.

The sessions helped show that logistics is so much broader than that. We introduced the young people to the huge range of careers available within DHL, including operations management, finance, sales, and many other functions. Sharing examples of the work DHL does and the customers they work with made the industry feel more exciting and familiar.

What skills and qualities do you think are most important for young people entering today’s workplace, and how does GoTeach help them develop these?

Communication is one of the most important skills. Before starting my apprenticeship, I attended several job interviews, and strong communication skills were essential from the very beginning.

Teamwork is also crucial, as being able to collaborate effectively with others is something every workplace requires. Another important quality is adaptability, being open to change and seeing it as an opportunity rather than a challenge.

GoTeach helps develop all of these skills. Through the activities, students had to work together, listen to different viewpoints and contribute their ideas. In the first session, some students were reluctant to answer questions or speak in front of their peers, but by the final session many were confidently presenting their ideas to the whole class. It was great to see their engagement and confidence grow over time.

Why do you think programmes like GoTeach are important for both young people and DHL colleagues?

Programmes like GoTeach provide valuable insight into the different opportunities available to young people, introducing them to careers they may never have previously considered.

For DHL colleagues, it’s equally beneficial. Volunteering takes people outside of their comfort zone. Speaking to young people is a very different experience from working with colleagues – it’s a great development opportunity.

Personally, I noticed a big change in my confidence between the first and third sessions. I was nervous during the first session but by the end I was looking forward to returning and working with the students again.

The experience has also encouraged me to think about my own future career aspirations. I’d like to become a manager one day, and volunteering helped me start developing the people skills that will support me in achieving that goal.

How would you summarise your GoTeach experience in three words?

Inspiring, impactful and rewarding.

GoTeach is a valuable way to support young people while developing your own skills and confidence. Submit your details to receive our live GoTeach sessions here.