Helping hands support

If you are a DHL UK&I employee or DHL pensioner experiencing significant financial hardship, you may be eligible for support through the Helping Hands programme.  

The programme is only able to support applicants who can demonstrate that they are in financial hardship and are struggling to meet their monthly payments.

Please ensure that you have read our FAQ’s below before applying.  If you are still unsure whether you are eligible to apply or have any further questions regarding the programme, please email .

Please note that applications are currently taking between 4-6 weeks to complete due to receiving high volumes.

What is Helping Hands?

Helping Hands is a benevolent fund run by the Foundation to help DHL colleagues and pensioners in need. Applications are welcome from colleagues across all of the DHL business in the UK, and all support is provided in the strictest confidence.

How are we helping colleagues?

Number of people supported in 2022


Total value of grants provided in 2022


Increase in applications since pre pandemic

How we can help
Food vouchers

If you are struggling to make ends meet, we can help ease the burden by making sure you can still buy the essentials.

Financial difficulty

During times of hardship, if you are being threatened with eviction or service cut-off we can help by settling rent or utilities debts.

Funeral costs

If you have lost a loved one, we can help support you through this difficult time by contributing towards funeral costs.

Here when you need support

Helping Hands is a Foundation-funded programme intended to provide assistance in times of hardship. The application form should be considered carefully and completed as fully as possible. It is important that the information provided is accurate and gives a true account of your situation.

“Nobody likes to admit they are in financial difficulty; it can be embarrassing but I’m so glad I applied. I can’t thank you enough for helping me and my family out recently.”

DHL colleague

If you have any questions regarding the Helping Hands programme or the online form, please contact us at

  • Current employees of DHL UK (who have passed their probation period)
  • Retired employees of DHL, Exel or Ocean
  • Those in receipt of a DHL, Exel or Ocean pension (and their dependents)

The application form should be considered carefully and completed as fully as possible. It is important that the information provided is accurate and a true account of your application. You will be asked to provide evidence of your income (i.e. payslips) and any arrears or debts (i.e. credit card statements and loan agreements).

Where appropriate we may contact your Line Manager, Human Resources or pensions department depending on your circumstances.

We aim to process each new application in 2-3 weeks from the date it is received. However, this may take longer during holiday periods or when there is an increase in the volume of applications received.

The amount awarded is on a case-by-case basis following review of each application. Support will be awarded as goods, vouchers or payments directly to a registered landlord or service provider. Please note that we are unable to provide cash donations.

If you require assistance in completing the form, please speak to your HR Business partner. For urgent enquiries please contact

If your application is successful, you will be provided with goods or vouchers as a grant, which will become your property in their entirety. Any items purchased will be yours and you will not be required to repay anything.

You may apply more than once, however repeat requests within one year will only be considered in exceptional circumstances.

The DHL UK Foundation are able to provide supportive grants in the form of supermarket vouchers, to purchase essential white goods and furniture and to make payments directly to creditors. We are unable to provide cash donations or loans.