Apply for Helping Hands Support - DHL UK Foundation

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Unique ID
What is Helping Hands?
Helping Hands is a programme run by the DHL UK Foundation that offers DHL colleagues and pensioners assistance in times of financial hardship.

If you have any questions regarding Helping Hands or the completion of this form, please contact the team helpinghands@dhl.com

Did you know there are a number of sources of support available to DHL employees – including the Employee Assistance Programme, Financial Assistance Please contact helpinghands@dhl.com if you would like more details about these before completing your application.

If you are unable to upload any documents requested, please upload a sheet of paper stating ‘will send by email’ and once you have submitted your application, please email your documents. stating your application ID number in the subject line (NB your ID number will be sent by email to you once your application has been submitted).

Please note that you can save your application at any time by clicking ‘Save and Continue Later’ at the bottom of the page you are on. Please type your email address and a link will be sent to you so that you can continue your application at a later date (please note that the link will expire after 30 days).

All fields marked with an asterisk (*) are compulsory.
Eligibility
Please find our FAQs here.
FAQ Confirmation*
Please tick to confirm that you have read and understood the Frequently Asked Questions (FAQ) document.
To be eligible to apply for a Helping Hands grant, please confirm that one of the following criteria applies to you:*
- I am a UK&I DHL employee who has passed their probationary period
- I am a UK&I DHL/Ocean/Exel Pensioner
- I am applying on behalf of a UK&I DHL employee who has passed their probationary period
- I am applying on behalf of a UK&I DHL pensioner
What is your relationship to the employee:*
- Mother/Father
- Wife/Husband/Partner
- Sibling
- Son/Daughter
- Other family member
- Family friend
- DHL HRBP
- DHL line manager
- DHL colleague
- Other
What is your relationship to the pensioner:*
- Mother/Father
- Wife/Husband/Partner
- Sibiling
- Son/Daughter
- Other family member
- Family friend
- DHL HRBP
- DHL line manager
- DHL colleague
- Other
Please state how you are linked to applicant you are applying for*
Please state:

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In order to complete the following application form you will be required to provide detailed information to help us assess your situation and make a decision about your Helping Hands grant. Please have the following information to hand when filling out the form:
- Personal details
- Employment details including your Line Manager’s contact details and HR Manager’s contact details (if known)
- Your household income - you will need to upload your last three payslips and provide details of any other income or benefits that you and any other members of your household receive
- Your household expenditure – including details of household bills (i.e. mortgage/rent, council tax and utilities) and provide latest statements for any credit cards/store cards/loans/car finance that you and any other members of your household have. If you have any arrears ie you are behind on your rent/council tax/utility bills, you will need to upload evidence of this
- Why you need a Helping Hands grant
- What you need a Helping Hands grant for
Previous applications
Have you applied for a Helping Hands grant previously?*
- Yes
- No
As per our FAQs, you may apply more than once, however repeat applications within one year of previous submission will only be considered in exceptional circumstances. If you are unsure whether your situation would be considered an exceptional circumstance, please email HelpingHands@dhl.com before applying.
Further details*
Please provide details of your previous application (including application reference, when you made the application and what the application was for).
How did you hear about the Helping Hands programme?*
- Line Manager
- HR Manager
- Other DHL Colleague
- DHL Advantages website
- People Services helpline/website (for Supply Chain employees)
- Box Clever website (for Express employees)
- DHL UK Foundation website
- Other
Please detail:

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Personal Details
Title*
First name:*
Surname:*
Contact telephone number:*
If you have a preferred contact time during the day, please state it here:
Additional telephone number:
Email address*
Do you have any financially dependent children?*
- Yes
- No
Age of dependent 1 child*
Age of dependent child
Dependant child 2*
Do you have another dependent child?
- Yes
- No
Age of dependent child 2*
Age of dependent child
Dependant child 3*
Do you have another dependent child?
- Yes
- No
Age of dependent child 3*
Age of dependent child
Dependant child 4*
Do you have another dependent child?
- Yes
- No
Age of dependent child 4*
Age of dependent child
Dependant child 5*
Do you have another dependent child?
- Yes
- No
Age of dependent child 5*
Age of dependent child
Dependant child 6*
Do you have another dependent child?
- Yes
- No
Age of dependent child 6*
Age of dependent child
Dependant child 7*
Do you have another dependent child?
- Yes
- No
Age of dependent child 7*
Age of dependent child
Dependant child 8*
Do you have another dependent child?
- Yes
- No
Age of dependent child 8*
Age of dependent child
Dependant child 9*
Do you have another dependent child?
- Yes
- No
Age of dependent child 9*
Age of dependent child
Dependant child 10*
Do you have another dependent child?
- Yes
- No
Age of dependent child 10*
Age of dependent child
Employment Details
Please confirm which part of the business you work for:*
Please Specify*
Please specify or put N/A if unknown:*
Total number of years' service with DHL companies:*
Payroll Ref number*
This can typically be found on your payslip or employment contract.
As part of the application process we will need to contact your Line Manager (and Human Resources manager if applicable). Please provide their contact details below.
Line manager's name:*
Line manager's phone number:*
Line manager's email address (legacy):
Line manager's email address:*
HR manager’s name (if known):
HR manager’s phone number:
HR manager’s email address:
Have you discussed your application/situation with your line manager/HR manager or anyone else in DHL?*
- Yes
- No
Please provide name and contact details:
Company Pensioner (Ocean/Exel/DHL)
Year of retirement:*
DHL Pensioner's Date of Birth*

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Please detail below, as fully as possible, the reason why you are applying for a Helping Hands grant:*
If your application is successful, what would you prefer your grant to be used for? ie supermarket vouchers; paying arrears/debts; white goods or furniture (please see our FAQs for more details)*
Are you making an application for funeral expenses?*
- Yes
- No
Is there a death in service benefit and/or life insurance payment received or due?
- Yes
- No
- Unsure
Please state the amount you will receive (this can be an estimate if exact amount not known):*
Have you asked any family member or other organisation/charities for support?*
- Yes
- No
Please provide details:*

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Household Income
You will need to upload your last three payslips and provide details of any other income or benefits that you and any other members of your household receive.
- Yourself (the applicant)
- Your spouse/partner (if you have one)
- Any other person within the household who receives an income (i.e. a parent who lives with you or a child who is working or receives any benefits)
Salary/wages (please enter your monthly net pay as per your payslip).
Salary/Wages monthly net pay:*
To help us process your application quickly we need to verify your income. Please help us do this by uploading your last 3 payslips.
Files*
Drop files here or

Max. file size: 10 GB, Max. files: 3.
Are you currently on sick leave or have you been on sick leave in the last 3 months?*
- Yes
- No
Do you receive any benefits i.e. Child Benefit, Universal Credit, PIP/DLA/ESA etc?*
- Yes
- No
Please tick which you receive and the monthly amount:*
- Child Benefit
- Child/Working Tax credits
- Universal Credit
- Personal Independence Payment (PIP)/ Disability Living Allowance (DLA)
- Attendance allowance
- Carer's allowance
- Income Support/Employment & Support Allowance (ESA)
- Any other state benefits?
Monthly Amount - Child Benefit:*
Please state all income figures as monthly - if you receive this income weekly then please multiply the weekly amount by 4.33 to get a monthly figure.
Monthly Amount -Carer's Allowance:*
Please state all income figures as monthly - if you receive this income weekly then please multiply the weekly amount by 4.33 to get a monthly figure.
Monthly Amount - Universal Credit:*
Please state all income figures as monthly - if you receive this income weekly then please multiply the weekly amount by 4.33 to get a monthly figure.
Monthly Amount - Child/Working Tax credits :*
Please state all income figures as monthly - if you receive this income weekly then please multiply the weekly amount by 4.33 to get a monthly figure.
Monthly Amount - Personal Independence Payment (PIP)/ Disability Living Allowance (DLA):*
Please state all income figures as monthly - if you receive this income weekly then please multiply the weekly amount by 4.33 to get a monthly figure.
Monthly Amount -Attendance Allowance:*
Please state all income figures as monthly - if you receive this income weekly then please multiply the weekly amount by 4.33 to get a monthly figure.
Monthly Amount - Income Support/Employment & Support Allowance (ESA):*
Please state all income figures as monthly - if you receive this income weekly then please multiply the weekly amount by 4.33 to get a monthly figure.
Please provide the name of the benefit:*
Amount:*
Do you receive any Child Maintenance payments, either via the CSA (Child Support Agency), CMS (Child Maintenance Service) or directly from a former partner?*
- Yes
- No
Please confirm how much you receive:*
Please state all income figures as monthly - if you receive this income weekly then please multiply the weekly amount by 4.33 to get a monthly figure.
Do you receive any pension payments ie state pension or personal pension?*
- Yes
- No
Please confirm how much you receive:*
Please state all income figures as monthly - if you receive this income weekly then please multiply the weekly amount by 4.33 to get a monthly figure.
Do you or any other household members/income contributors have any savings?*
- Yes
- No
Amount*
Is there anyone else in the household who receives an income (this includes salary, pension, welfare benefits, child maintenance)?*
- Yes
- No
What is your relationship to this person*
- Spouse
- Partner
- Parent
- Child
- Grandparent
- Other
This field is hidden when viewing the form
Section Break
Salary/wages (please enter your monthly net pay as per your payslip)
Amount:*
Do they receive any benefits i.e. Child Benefit, Universal Credit, Child/Working tax credits etc?*
- Yes
- No
Please tick which they receive and the monthly amount:*
- Child Benefit
- Child/Working Tax credits
- Universal Credit
- Personal Independence Payment (PIP)/ Disability Living Allowance (DLA)
- Attendance allowance
- Carer's allowance
- Income Support/Employment & Support Allowance (ESA)
- Any other state benefits?
Amount:*
Please state all income figures as monthly - if you receive this income weekly then please multiply the weekly amount by 4.33 to get a monthly figure.
Please provide the name of this benefit:*
Amount:*
Do they receive any Child Maintenance payments, either via the CSA (Child Support Agency), CMS (Child Maintenance Service) or directly from a former partner?*
- Yes
- No
Please confirm how much they receive:*
Please state all income figures as monthly - if you receive this income weekly then please multiply the weekly amount by 4.33 to get a monthly figure.
Do they receive any pension payments ie state pension or personal pension?*
- Yes
- No
Please confirm how much they receive:*
Please state all income figures as monthly - if you receive this income weekly then please multiply the weekly amount by 4.33 to get a monthly figure.
Is there anyone else in the household who receives an income (this includes salary, pension, welfare benefits, child maintenance?*
- Yes
- No
What is the relationship of this household income contributor?*
- Spouse
- Partner
- Parent
- Child
- Grandparent
- Other
This field is hidden when viewing the form
Section Break
Any other monthly income received, not included above?

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Household Expenditure
including details of household bills (i.e. mortgage/rent, council tax and utilities) and provide latest statements for any credit cards/store cards/loans/car finance that you and any other members of your household have. If you have any arrears ie you are behind on your rent/council tax/utility bills, you will need to upload evidence of this.
Do you make mortgage payments?*
- Yes
- No
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Do you pay for rent (less Housing Benefit if applicable)?*
- Yes
- No
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Do you pay council tax (less Council Tax Benefit if applicable)?*
- Yes
- No
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Do you pay for home buildings and/or contents insurance?*
- Yes
- No
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Do you pay a ground rent or service charge?*
- Yes
- No
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Do you pay for water?*
- Yes
- No
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Do you pay for gas and electricity?*
- Yes
- No
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Do you pay for food (please include your average monthly spend on food, toiletries and cleaning products)*
- Yes
- No
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Do you pay for clothing/shoes? (please include your average monthly spend)*
- Yes
- No
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Do you pay for a TV licence and/or TV packages eg Sky, Netflix, Now TV?*
- Yes
- No
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Do you pay for broadband/internet costs?*
- Yes
- No
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Do you pay for phones/mobile phones/tablets(i.e. ipad)?*
- Yes
- No
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
How many devices does this cover?*
Do you pay car running costs ie. MOT, tax, insurance, maintenance/repairs and fuel?*
- Yes
- No
Please enter monthly amount for MOT:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Please enter monthly amount for tax:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Please enter monthly amount for insurance:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Please enter monthly amount for maintenance/repairs:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Please enter monthly amount for fuel:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
How many cars does this cover?*
Do you pay for car finance?*
- Yes
- No
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Current outstanding balance:*
Please provide evidence of this recent statement or original loan agreement*
Max. file size: 10 GB.
Do you pay for any other transport costs ie. public transport or taxi?*
- Yes
- No
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Do you make monthly credit card payments?*
- Yes
- No
Monthly Amount - Credit Card #1:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Name of credit card company:*
Current outstanding balance*
Please provide evidence (i.e. statement)*
Max. file size: 10 GB.
Do you make any other monthly credit card payments?*
- Yes
- No
Monthly Amount - Credit Card #2:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Name of credit card company:*
Current outstanding balance*
Please provide evidence (i.e. statement)*
Max. file size: 10 GB.
Do you make any other monthly credit card payments?*
- Yes
- No
Monthly Amount - Credit Card #3:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Name of credit card company:*
Current outstanding balance*
Please provide evidence (i.e. statement)*
Max. file size: 10 GB.
Do you make any other monthly credit card payments?*
- Yes
- No
Monthly Amount - Credit Card #4:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Name of credit card company:*
Current outstanding balance*
Please provide evidence (i.e. statement)*
Max. file size: 10 GB.
Do you make any other monthly credit card payments?*
- Yes
- No
Monthly Amount - Credit Card #5:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Name of credit card company:*
Current outstanding balance*
Please provide evidence (i.e. statement)*
Max. file size: 10 GB.
Do you pay for any loan agreements?*
- Yes
- No
Name of loan provider/lender:*
Please enter monthly amount- loan agreement #1:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Current outstanding balance- loan agreement #1:*
Please provide evidence (i.e. statement)*
Max. file size: 10 GB.
Do you have any other loan agreements?*
- Yes
- No
Name of loan provider/lender:*
Please enter monthly amount - loan agreement #2:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Current outstanding balance- loan agreement #2:*
Please provide evidence (i.e. statement)*
Max. file size: 10 GB.
Do you have any other loan agreements?*
- Yes
- No
Name of loan provider/lender:*
Please enter monthly amount - loan agreement #3:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Current outstanding balance - loan agreement #3:*
Please provide evidence (i.e. statement)*
Max. file size: 10 GB.
Do you have any other loan agreements?*
- Yes
- No
Name of loan provider/lender:*
Please enter monthly amount - loan agreement #4:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Current outstanding balance - loan agreement #4:*
Please provide evidence (i.e. statement)*
Max. file size: 10 GB.
Do you have any other loan agreements?*
- Yes
- No
Name of loan provider/lender:*
Please enter monthly amount - loan agreement #5:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Current outstanding balance - loan agreement #5:*
Please provide evidence (i.e. statement)*
Max. file size: 10 GB.
Do you have any store cards/store credit I.e. Argos, Very, Next etc?*
- Yes
- No
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Current balance on store cards:*
How many store cards does this cover?*
Please provide evidence (i.e. statement)*
Max. file size: 10 GB.
Do you pay for any life insurance?*
- Yes
- No
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Do you pay for any funeral plans?*
- Yes
- No
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Do you pay any child maintenance ie. Child Support Agency (CSA); Child Maintenance Service (CMS) or payments directly to a former partner?*
- Yes
- No
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Do you pay for childcare and/or carer's costs?*
- Yes
- No
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Do you have any other expenditure?*
- Yes
- No
e.g. clubs, gym membership, smoking, subscriptions, school dinners/lunches etc
Please specify what this is for:*
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Do you have any other expenditure?*
- Yes
- No
Please specify what this is for:*
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Do you have any other expenditure?*
- Yes
- No
Please specify what this is for:*
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Do you have any other expenditure?*
- Yes
- No
Please specify what this is for:*
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Do you have any other expenditure?*
- Yes
- No
e.g. clubs, gym membership, pet costs, smoking, medical/prescription costs, school dinners/lunches etc
Please specify what this is for:*
Please enter monthly amount:*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Do you pay monthly overdraft charges?*
- Yes
- No
Please enter monthly amount*
If this expenditure is weekly then please multiply this figure by 4.33 to get the monthly amount. If paid annually, then please divide the figure by 12 to get the monthly amount.
Amount currently overdrawn by*
Please provide evidence (i.e. statement)*
Max. file size: 10 GB.
Do you have any rent or mortgage arrears (overdue payments) outstanding?*
- Yes
- No
Rent and mortgage arrears (overdue payments):
Rent/mortgage arrears upload*
Max. file size: 10 GB.
Please note you are required to provide any statements, letters or reminders in relation to this debt.
Do you have other arrears ie. council tax, water, gas, electricity?*
- Yes
- No
Please detail:*
Total amount owing - other arrears (overdue payments):
Other arrears upload*
Max. file size: 10 GB.
Please note you are required to provide any statements, letters or reminders in relation to this debt.

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Please add any other comments you would like noted below:

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Declaration, Data Protection & Privacy
Privacy and Use of Your Information:

Your information is important to us and will be treated by the DHL UK Foundation in strict confidence and will only be used in accordance with our Privacy Notice and all applicable UK Data Protection and Privacy Laws. We will use the information you provide for the purposes of processing your application which may require us to share/validate with your employer and carefully selected third parties or duly authorised authorities for administrative or verification purposes. If you have any questions about our use of your personal information or need to advise of any changes to the same, please contact us.
Privacy confirmation*
By ticking this box, you confirm that you have read the Privacy Notice, consent to us contacting you regarding your application and give permission for the DHL business to collect and share relevant information with the Foundation.
Declaration:
I, the applicant, confirm that all information provided is true to the best of my knowledge and belief.
Electronic signature (please type your full name)
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Total Monthly Household Income:
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Total Monthly Household Expenditure:
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Income less Expenditure:
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Current Debts/Arrears:
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The current Debts/Arrears are for:
TBC
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Applicants Situation:
TBC
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Grant requested by applicant:
TBC
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Line Manager Endorsement:
TBC
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Recommendation Criteria
SC = singles/couples
F = families (household with one or more dependents)
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Recommendation:
TBC
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Other suggested help/advice:
TBC
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